catalog item request has been created after approval

[keval3]

Hi All,

I have create 1 custom table in witch there are 2 approvals, now my requirement is I want to create request in 2 catalog item once 2nd approval will approve the form. kindly let me know how to do it.

Thanks & Regards

JP

[Dr Atul G- LNG]

Hi @keval3 

A request is something that gets created as soon as the item is submitted, so we can't place any approval on the same. However, for the RITM use, you can add the approval and create the RITM, but it’s not that simple. It requires changes to the OTB process, which can be a bit complicated.

[Chaitanya ILCR]

Hi @keval3 ,

if you are using a flow designer post 2nd approval you can use the submit a catalog item action and submit the form

if you are using workflow you can use the cartJS and submit the request 

https://developer.servicenow.com/dev.do#!/reference/api/xanadu/server/sn_sc-namespace/c_CartJSScoped...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[keval3]

Hi Chaitanya,

I am using flow designer kindly find below screen snap and let me know I am doing right or not currently it is not working I mean after approval Request is not getting generated.

Thanks & Regards

KP