RITM is getting reassigned automatically to the wrong group

[Magda6]

Hi,

I have an issue where RITM is initially assigned to the right group, but then system reassigng it to the wrong one. The issue is observed in production instance, but in UAT everything is working fine. I have verified that nobody messed with the business rules and assignment rules in PROD (setup is the same as in UAT). Do you have any other ideas what can I check to find the root cause?

Thank you in advance!

[Ankur Bawiskar]

@Magda6 

definitely something is updating it.

Did you check in DEV instance?

Any flow is updating it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Magda6]

Hi Ankur,

Thank you rof the quick response! In DEV it's also working fine. As per the workflow timeline the update happened during a 4s wait time, right after a scripting step from the workflow was completed. 

[Dr Atul G- LNG]

Hi @Magda6 

Did you check the assignment rule? it can be a issue.

[Magda6]

There are no assignment rules for that group at all