Catalog item Short description being auto populated in catalog task .

[Rishi23]

Hi Experts .

I am facing an issue with the catalog task short description which is being auto populated through catalog item , which should not happen . I have set the field values for Short description in the task activity but still it populates the catalog item short desc. 

We have tried all the possible way to troubleshoot this , but couldn't achieve . And what's crazy is it happens only for a particular category of Service catalog .

Upon checking we found a business rule which calls a Script include for catalog task generation . do we need to edit that ? 

Workflow has also been checked , but no hope . 

Expecting some responses from you guys which would help me sort out this issue . 

Regards,

Rishi

[Kunal Varkhede]

Hi,

If your requirement is set the short description in any way as per your use case then you can edit the business rule or script include..

Please Mark correct/helpful answer if it help you in any way.

Thanks,

Kunal

[Rishi23]

Thanks Kunal for your response . 

If i set the short description in BR / Script Include then it would reflect all the items right ? 

In my case it happens for a particular item workflow .

Regards,

Rishi

[Kunal Varkhede]

Ok then here you can write some condition based on that your catalog item. So that it only affect your catalog item not all. 

Please Mark Correct/Helpful answer if it help you in any way.

Thanks,

Kunal

[Ankur Bawiskar]

Hi Rishi,

please use workflow catalog task activity to populate any task fields

If it is common for all tasks then BR approach is fine

Kindly mark my answer as ✅ Correct & 👍Helpful based on the Impact.
Regards
Ankur