Catalog Item Stuck at Draft State

vanessagrat
Tera Contributor

4 weeks ago

Hi All,

 

I have a catalog item that refuses to publish and is stuck in the Draft state when I try to publish it from Catalog Builder. I published it then I needed to make changes and went through troubleshooting steps with a coworker. We ended up clicking 'Cancel Checkout' where I think things went wrong. I had to put everything back that was deleted and when I search the CI, I get the old one but when I go into catalog builder, I see the new one with the changes but it refuses to publish. How can I get the updated version of the form to publish?

If you need more clarity, I'd be happy to elaborate further.

 

Thank you in advance.

0 Helpfuls
  • 270 Views
3 REPLIES 3

Bhuvan
Giga Patron

4 weeks ago

@vanessagrat 

 

Refer below knowledge article

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122801

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

0 Helpfuls

vanessagrat
Tera Contributor
In response to Bhuvan

4 weeks ago

Will this delete the changes I had made recently? I had clicked cancel check out before and it got rid of a bunch of changes I made. Now that they are added back, I'd hate to lose them again.

0 Helpfuls

Bhuvan
Giga Patron
In response to Bhuvan

4 weeks ago

@vanessagrat 

 

Did you get a chance to review this as I believe the information provided should answer your question.

 

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

0 Helpfuls