Catalog Item uses longer time on submit in Portal after upgrade to Rome

AdrianHolm
Tera Guru

‎01-04-2022 05:42 AM

Hello,

After upgrade to Rome, we've experienced some issues when submitting a specific Catalog Item. When clicking on submit, it either uses a lot of time or ends with time out. This is what I got out of developer tools in browser;

find_real_file.png

However, I'm not that familiar with either of these errors. Any ideas of why submit takes so long (1-2 minutes, and often times out)? 

I do have some onSubmit Catalog Client Scripts, but when deactivating these, it doesn't seem to help. 

Please let me know if I need to provide more info.

 

Best regards,
Adrian Holmestrand 

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Maik Skoddow
Tera Patron
Tera Patron

‎01-04-2022 05:54 AM

Hi @Adrian Holmestrand 

for your situation there is no magic recipe and it will need deeper investigations in your instance to find the root cause.

But what you can do on your own is the following:

  • Copy the affected catalog item (use the respective UI Action)
  • Deactivate all Catalog UI Policies and Catalog Client Scripts
  • Test the performance
  • Then enable one after another element and always test the before and the after behavior

This way you can narrow down the problematic element.

Kind regards
Maik

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Maik Skoddow
Tera Patron
Tera Patron
In response to Maik Skoddow

‎01-12-2022 10:14 AM

Hi @Adrian Holmestrand 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

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