Based on Role New Button in List Layout should be visible.
Hi New Button will be visible/Available only for Admin and APM admin roles only. The Users who doesn't have these roles will not able to see New button in the Incident List view.
Forum Posts
How to integrate Avaya CM with ServiceNow - CTI Integration
Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
Resolved! How to fix the limitation of end date when adding a delegate?
Hi everyone! I am trying to add a delegate however, our system has limitation with the end date. It only allows 60 days for delegates. How can I fix it? How can I remove the limitation and allow user to add a delegate with indefinite end date?
Create a catalog item that generates an existing standard change template and then generates catalog tasks once the standard change is completed
So need some assistance please. After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...
Auto close resolved incidents business rule and scheduled item is not working as expected
We have defined business rule, scheduled item, and system property to auto close the particular resolved incidents, but not closing the incidents and not getting any logs in system logs. can someone please help on it. here am pasting BR, schedueld it...
Resolved! Not able to create subflow input of type record
Hi, I want to use an input variable in the "Ask for approval" action. When my input is a string (sys ID) this happens: As you can see, the table isn't getting populated (meaning that I can not use this action). If I try to use the input "records" th...
Resolved! Collapse/Expand option for the table in the widget
@Anil Lande Hello All, I have created a widget which will show different data from different table and now used to scroll alot to view the down data. So In the table, I want to add plus and minus option like expand or collapse.Can someone please hel...
Resolved! require 1x approval from one group and 2x approval from another
Hey All, Simple one for you (not for me though...) I have a requirement to have 3 x approvals total for a change request to be approved but 2 of these approvals must come from 1 group the remaining 1 from another group. In this particular instance th...
Resolved! I am using OOB data certification. While certifying CIs , user should not be able to certify empty elements. Please see image in the description.
As shown in above pic, user should not be able to certify empty elements as marked in yellow. There should be some error when user tries to certify these empty elements. Please help
Resolved! Can you add 'Tags' as a filed on Task based forms?
Hi ServiceNow community, One of our ITIL team members approached us asking to display Tags (sort of list collector?) on forms rather than items under "More options (3 dots on grey bar)". We use tags quite extensively so we do not want to create a new...
2 additional post implement and implement change tasks getting created on customer UAT instance after upgrade to Rome
Hi, When change is in review state ,2 change tasks get created post implement and implement , after closing these 2 tasks, after filling closure information , again 2 change tasks get created . I checked workflow but cannot find anything as such whic...
ServiceNow shipped SAML 2.0 Key store: password?
I'm trying to update our expiring SAML 2.0 keystore to one of the new ServiceNow provided certificates, as described in KB0994948: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994948 The trouble is generating the metadata...
How to extract a string after a specific word from worknotes
Hi Team,i have a requirement to extract right hand side value of code and note which is coming into worknotes as below format. Code : test code.Note : Please accept.Can i know how to do it using regex in BR
How to map variables from variable editor to flow designer
We had a catalog item after submitting the form we will get the variable editor and have to map to fields using flow designer and we want to do it in task level.. Thanks, Asish
onchange client script to auto populate email id field when particular caller is selected
How to write an onchange client script to auto populate email id field when particular caller is selected
