I have a demand record producer. The ask is that along with the demand being created, that a child demand task also gets created. I was able to do this through Incident, but not through demand. I'm using the following script: var gr = new GlideRecord...
I have a Visual Task Board from our Incident table and the lanes on the board are by assignee. I have created business rules to add tags to the cards on the board when the state of the incident ticket changes from New to Assigned to Work in Progress...
Hi, Please I need help on how to hide Variable set name on a catalog item form. Basically, we have two different variable sets that are attached to our catalog items. So whenever we want to fill out the catalog item form, it's displaying the name of ...
I have a Workflow set to run on RITM that has a timer activity - this appears to be 'broke' on some, not all, of the specific Catalog Item type. Is it possible to cancel the running workflow on single RITM records instead of a whole set or type?
Hello Friends,I got one starange issue in my end when i am creating new form so system generates one error "Syntax Error or Access Rule Violation detected by database (Row size too large. The maximum row size for the used table type, not counting BLO...
Hi All, I am unable to attaching Knowledge article for a service request in agent assist, it is working for incident but not for service request. When I click on the attach button in agent assist it shows like Attach note field not found. If anyone a...
Hi SN Community,Just want to ask if you have experienced that the "Create Dashboard Version" button is not displayed in all homepages with users and with none in the cogwheel menu of homepages. I checked the sys_portal_page as well and I think the "C...
I want to remove "Insert and Stay" button from context menu of a form how can i achieve that?. As the action name starts with "sysverb" & also it is not available for the table from which i want to remove it when i searched in UI actions list. But o...
Hi, I have a custom table name "Contractual". Which has Home field which is a reference field of a other table denomination whose fields are Name , Role, Country. I want to get unique value of name should be visible when I click home button on Contr...
Hi All, Could any one help me to join the following two tables sys_history_set and sys_history_line in database view so that we can able to full the report out of those two tables into single report.
We have a custom field(True false type) on change form which is getting updated,Initially it is set to false, when the change state changes from schedule -> Implement it get updated to true and when again when state changes from implement to review ...
I want to make the work notes and additional comments switchable like how it is in Incidents I bought the fields but it looks like this II wqant to make it look like this Thanks in ton
Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic in the backend, can anyone please help me to understand the difference between these tables?
Hi Community, In our development instance, I have the Virtual Agent set up on our Service Portal page to allow a customer to “Contact Live Agent”. When this option is selected, the agent I am impersonating in Agent Workspace Home is set to be availa...
Hi, How does ServiceNow remember the last dashboard a user accessed? We have dashboards set as the Home. Thanks, Adam
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