I'm creating a customised VA topic that creates an incident with certain fields. I want to display the incidnet number in the end. I'm using a Record Action utility to insert a record in incident table. Is there a way to get the sys_id of the record?...
Hello, I have three problems that could really use the community's help. Thank you in advance! How can I check which view users are using when it comes to incident and other forms?How to make "Default" view the preferred view for ALL users (ITIL and ...
Hello Everyone, How to export data from servicenow into power Bi without REST API? Please help me, how can i schedule report or import data(like assets/computer table data) from SNOW into Power BI without using REST API. Thanks for your help in advan...
Hello Team, i have a requirement to show the report in power bi from servicenow problem table, please how to do this. should i do power bi integration , if yes please provide the steps too as i am new to integration. Thanks in advance.
How to configure email notification for survey forms once incident is resolved. Steps done: Surveys---- Trigger Conditions---All done. Emails----Notifications-------Survey User Invite----------Post that i dont know how to proceed. Please post some on...
Hi everyone, I have created a notification to send an email to external user with close task button, by clicking on that comments will be sent to servicenow instance by sending reply, but I am not getting watermark in reply emai...
Hello, As per the project implementation, I am trying to get all the incident column names in a custom list field. So that the user can select all the fields for those they want to get values from incident table. with the code below (this I got from...
I have a requirement to assign all RITM and task created by Service Request to predetermined assignment groups. I have achieved this by using business rules. The requirement also want a predefined set of tasks assigned to predetermined groups - how c...
Have to make a variable inside the variable set mandatory based on another variable on catalog form.
how to import a csv file?In this file, each line corresponds to an incidentI have to create incidents from the lines of the csv filecordially
Hello All, I have written the below code snippet in my Actions in Flow Designer. var response = inputs.parameter;var obj =JSON.parse(JSON.stringify(response)); outputs.employee = obj.EmployeeNumber;if(outputs.employee){outputs.iscontractor = 'no'}e...
Hi team, How to make custom with label data type mandatory on catalog form ? Thanks
When clicking on 'Copy Change' UI action, there are few fields like Short description, description, etc are being populated from original change, what condition/ script is written to differentiate original change and copy change? I dont find anything...
like this process flow i need in service portal as like this
Hi Experts, I dont know what is being refer here. Please see below code and help me to understand why logs are showing such error ? (function executeRule(current, previous /*null when async*/ ) { var reqitm = new GlideRecord('sc_req_item'); ...
