Catalog Item Variable Auto populate email disappering in backend

B Ashok · ‎01-10-2024

Hi All,

I have issue on a catalog item variable autopopulate from backend.

I have created a new catalog item

Added 3 Variables

1. Requested for ( User reference table)

2. User Email ( Auto populate from user reference table dot-walkin EMAIL)

3. Reporting Manager ( Auto populate from user reference table dot-walkin EMAIL )

Issue : After submitting Request in service portal email is getting disappeared in backend (RITM View and SCTASK view) but i see manager field is working .

Email

Manager

Thanks

B Ashok · ‎01-18-2024

@Robbie @Dr Atul G- LNG

It's working after I changed field from reference to single line text.

Thanks

View solution in original post

Dr Atul G- LNG · ‎01-18-2024

Good to know mate.

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