Catalog Items Ownership

szelaya
Kilo Explorer

Hello,

I am the Request fulfillment Manager and am working to get a grasp of what we have.   I would like to have for each catalog Item an Owner group or Name, such as I have for knowledge articles.     I am not seeing an existing field to use.   I am thinking this can't be such a unique need.   Am I just not seeing it - or do I need to create a field

thanks

1 ACCEPTED SOLUTION

manikorada
ServiceNow Employee
ServiceNow Employee

There is a field called 'Fulfillment Group'(group) which you can use for this purpose. For the Owner which is a reference to user table there is no such field and you need to create one


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2 REPLIES 2

manikorada
ServiceNow Employee
ServiceNow Employee

There is a field called 'Fulfillment Group'(group) which you can use for this purpose. For the Owner which is a reference to user table there is no such field and you need to create one


Thanks - this makes sense