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Change Request Notification Configuration

Hi Team,I have a requirement like below, Table: Change Request  when to send > The 'Reset' UI action button is used Note: The 'Reset' UI action button is a custom one, on the change form, when we click on this button, if the change state is in Review...

Insert / remove tag on custom table through a catalog.

Hi All,Need to insert and remove Tag from a custom table via requesting a catalog . I have created variables named subdivisions(reference - select name of subdivisions), action(selectbox - none, add, remove), Tag (string). While user submit the reque...

1_DipikaD by Kilo Sage
  • 382 Views
  • 5 replies
  • 0 helpfuls

External content item not opening in the separate tab

Hello All We have created an content item and We have kept Content type as External content and the Target as New Window/Tab. But it is not opening the URL in separate tab properly, in the employee center. Screen shot attached. Thanks

GANP by Tera Contributor
  • 209 Views
  • 1 replies
  • 0 helpfuls

Resolved! Dependent mandatory field on catalog form

Hi ,I have one catalog item.In first field ,I am selecting application .I have 2 other fields purpose and RTO . if purpose is selected as 'business application' in catalog form and 'RTO' value present in service now application table for the selected...

_bhishek by Tera Guru
  • 317 Views
  • 2 replies
  • 0 helpfuls

Resolved! System Status - not displaying an image for non itil users

We are seeing an issue with the System Status page that we access via the Service Portal.We have created an outage and within the details of the outage we have inserted an image.The image only displays for licensed users.What do I need to look at to ...

How do I display a total for the overall stack bar?

Hello all, I'm new here, and very very new to ServiceNow - so please be gentle  Apologies in advance if this has been asked before!I've created a report presented as a Time Series Column. The data is shown in 'Stacked bars'.In the 'Style' section, I ...

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RizwanAhmad by Kilo Contributor
  • 354 Views
  • 2 replies
  • 0 helpfuls

Selectct Box – Autopopulate field when only 1 option is available

Hi everyone, how are you?!I created a catalog item and some variables and checked “NONE” (img1), but when there is only 1 option, I would like the option to be Auto Populated with the only available value (img2).I created a Client Script, but it is n...

Elton2 by Tera Contributor
  • 377 Views
  • 2 replies
  • 0 helpfuls

Simple Flow Designer flow not triggering on SC TASK table

Hi,A simple flow designer is not triggering but when we test it by clicking on the test button it is working fine but after activating the flow its is not triggering automatically.Table name: Sc_task( Catalog Task )Do we need to activate any plugin's...

Hari S1 by Tera Contributor
  • 756 Views
  • 6 replies
  • 0 helpfuls

Two level of approvals in Standard Change

Hello,I have a requirement of creating two level of approvals in Standard Change Management. One is constant group approval and second level is based on assignment group approval. can anyone help me on this. Thanks in advance.

Kumar147 by Tera Contributor
  • 1178 Views
  • 3 replies
  • 0 helpfuls

Resolved! Playbooks in Service Portal

Not sure the best forum, so I'll start with ITSM.I'm building a playbook for use in the Service Portal that is working with 2 issues that I can't seem to resolve.  I am hoping that someone has a solution to this.1. The content item appears in the Ser...

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