How to make order status public ?
I need the Order Status to be visible for users who are accessing the form without logging in. How can this be configured?
Forum Posts
How to copy a "Create issue" action under Jira spoke in flow designer in the Integration Hub?
Hi ServiceNow Community Developers,In flow designer in the Jira spoke I am trying to copy a Create issue action so that I can customize it for my requirements however when I do so I get the following error: "Bad Request. Maxlength exceeded in (2) Pr...
Walk- up Appointment Admin adjust start and end time
As an Admin - I need to adjust all open walk - up appointment! But the Windows start and Windows end is Read only!Any risk to update the Dictionary and uncheck read only? Or is there some other way for admin to update this field? Besides impersonate...
Once Incident is Resolved, the Closed field is taking up the Resolved date. This should not happen.!
Good morning.An Incident was "Resolved" on 30-07-2025 20:27:09, and the State was later auto-changed to "Closed" on 06-08-2025 20:30:50But the "Closed" field is showing as "30-07-2025 20:27:07".How is this possible?The "Closed" field should have the ...
Not able to add closed and canceled incidents to problem record
As an admin user I am able to add incident to problem record but when i am impersonating with other users few are unable to add closed and canceled incidents to problem record and few are able to add closed unable to add canceled incidents to a probl...
Microsoft AD spoke - Password resets
Apologies in advance if this a stupid question. I am currently creating some flows in flow designer and have been playing about with the Microsoft AD spoke - in particular regard to password resets. So using the generate random password and reset use...
Service Bridge Integration - Dynamic Mapping of Category Value
Hi All,We are working on Service Bridge Implementation,How can we make category value dynamic instead of hardcoded value? So it can be reusable for multiple consumers.
generate approval from scheduled job
I have to add approvals from 2 users at 30 days from a job. I one of them approves the approval should be marked approved and other is not required. Is the possible ?
Domain separation and departments
Hello, My organization is setting up domain separation. We are using the department field as the basis for the domain separation, which is pretty straight forward. Even if our use of departments is not so clean. We use departments as way of separat...
Access Analyzer shows 'read' access but User not able to view the list report
Hi, I have created Dashboard on 'purchase order line' table, and shared it with user(John Diesel) having 'sn_shop.shopper' . This dashboard has bar chart and list type report. Use able to see the bar chart but can't see the list report. It shows '...
Not able to add closed and canceled incidents to problem record
As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record
Resolved! difference between change management and released management
Explain me difference between change management and release management.
Interaction vs Incident First Call Resolution Metric
I am trying to understand how First Call Resolution Metric is calculated for both interaction and incidents. I can't seem to find what the out of box calculation math is. Also, what happens to the First Call Resolution metric when a Interaction opens...
Resolved! Xanadu ES12 in Global
Hello, The Xanadu highlights in docs state:Use ECMAScript 2021 (ES12) features in any server-side script.I understand this to also mean Global scope, in scoped apps this has been available since Tokyo. I spun up a PDI which is running on build `glide...
peripheral management
I would like your advice on our approach to receiving, issuing, and generating reports for peripherals, and eventually integrating with Ariba for procurement.The relevant ServiceNow items are:- ITAM (IT Asset Management)- Hardware Asset Management- C...
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