Catalog request is cancelled automatically for end-user

[hamidouche]

Hi,

I created a catalog item. When I test it as an admin, it works: the flow is triggered: approval, etc

But when I impersonate an end user, the request is cancelled automatically.

I verified that the end user's profile has a manager.

One thing that I suspect is the flow properties: Run as: User who initiates session.

When I change that into: System User. it works

However, in Test environment, the flow Properties is set to: User who initiates session, and the flow works.

Any insight into this?

[Ankur Bawiskar]

@hamidouche 

so approval is not triggering when non-admin raises request?

what's the error?

[hamidouche]

well what happens is that when I open the request its stage is: request cancelled

These are the error logs:

Flow execution is cancelled upon receiving request. Reason is: Aborting engine execution, cancel requested in same txn in which flow is running

And this warning: skipped due to no valid approvers

[Ankur Bawiskar]

@hamidouche 

ensure you keep flow always as Run as -> System User

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[abirakundu23]

Hi @hamidouche ,
Please check below following area:
1. Check Flow execution when impersonating end user which error is throwing .
2. Check Request item activity - state change history, system log.
3. You can add error handling mechanism or add log message to track issue.
4. As a best practice Run as "System Admin".
5. Please check in Test instance, impersonated user has any extra role.

Please mark helpful and correct answer if it's worthy for you.