I'm configuring the out of the box Create Incident recorder producer. You will see the variables I've created so far and I'm now at a point where I'm configuring Catalog UI Policies so some variables only show met certain conditions are met.
You will see in the attached image I've got two variables mapping to the same field within the Incident table. This is deliberate and the choices that have been manually set in these reflect what's in that field so the mapping works correctly which it does.
I've setup a Catalog UI Policy to hide the "Specify the hardware?" variable unless "Do you think this is hardware or software = Hardware" and this is working fine, see screenshots below.
However I now need to setup a Catalog UI Policy to hide the "Specify the software?" variable unless "Do you think this is hardware or software = Software", this is here I have a problem. It seems because I'm mapping two variables to the same field I can't do this.
If I remove the field mapping from the "Specify the software?" variable I can create the necessary Catalog UI Policy, however the choice selected then doesn't map into the Incident form which is required.
PLEASE HELP???
x
