Resolved! How to get first character in a name.
This are two fields in catalogue form.PH last name- MaryCheck digit- when you entered something in field"PH last name" then the starting ( First character) letter of name will.
Forum Posts
Custom Business Rule is not working in Service Operations Workspace.
Custom Business Rule is not working in Service Operations Workspace. We've a custom Business Rule on Interaction table to redirect to Catalog Item whenever Type is selected as 'Request' and custom field 'Catalog Item' to pick from active items.We're ...
Display RITM variables in the ScTask list view
Hi, I want to display the RITM variables in the list view of ScTask
Query business rules on child table is not applying to Parent table
Hi, I've written a query business rule on child table, but records are still visible on parent table, But when trying to open records, it is showing as record not found, How to fix this issue.
Servicenow to Jira Integration on premise using Jira spoke.
Hello Devs, I am trying to integrate service now Jira using Jira spoke/integration hub, have followed the below 2 articles we have an on premise Jira server that uses only basic auth, I have set up a mid server and we created a user profile set up fo...
Resolved! Cart Layout - Remove Delivery Information Field
Hello, I am attempting to remove the Delivery Information field from the Employee Center Order Confirmation Window (screenshot below). I'm trying to change this from the Cart Layout of Cart Preview Screen (Two Step). I have unchecked Requested for, ...
Override Hint information in Incident Change and Problem tickets
Hi,I've few fields in Incident Form like Assignment Group, State, Number, Configuration Item, Opened by etc. I wanted to update the Hint information for these fields on Incident Form only. So, I tried through Configure Label. After updating the Hint ...
Resolved! I want the currency field on my catalog item form.
Hi Experts. How to make hte currency field on my catalog form using onchange client script?? Example: If I enter 3863(any value) should be convert as $3,863.00. How to write the script using onchange method.
Edit button is not visible on custom Related list
Hi Community, Currently, we are facing an issue where "Edit" button is not visible on custom related list of change form. New button is visible but edit is not visible. We have checked the list control omit new and omit edit button is already uncheck...
Resolved! How to auto populate Assignment Group based on Category and SubCategory
Is there a way to auto-populate the assignment group based on the criteria of the category and sub-category? For example, if the category is bi team and the subgroup is Cyberquery the assignment group will automatically populate to the BI Team.
Customizing the Incident form on Service Operations Workspace
How can I add the duration field on the incident record on my SOW view similar to the one one the view workbench major incident record.
Resolved! update worknotes of incident whenever problem task worknotes get updated
if user updates worknotes of problem task then worknotes of incident should get updated using bsuiness rule
Resolved! Disable Adding Of Additional Comments If RITM is Closed
Hi Team, I want that the users shouldn't be able to add comments in the RITMs which are "Closed". Right now, I have made some changes to the widget which is disabling the "Comment Box" on the portal and created an ACL but still if the user...
Resolved! How to send a notification to the user mentioned as @user_name in Work Notes/Additional Comments?
Hi All,I have a requirement wherein I have to send an email notification to the user who is mentioned in the work notes or additional comments of a task record. For instance, if I add following work notes on an Incident record, an email notification ...
Email Client Font Style change by default
Hi, I have looked into quite a lot of community question for this but couldn't get an answer to this.Can we, Can we default the email client to a specific font style or size or both if possible. Cause as of now OOB i can see that it is coming up as...
