Hi All, I have 2 date field & requirement is my 2nd date field should be post 48 hours of 1st date field I have written script include & On change catalog client script But this Script include is only checking days & not hour for me. SI: getDifferenc...
Hi All, I have 2 date field & requirement is my 2nd date field should be post 48 hours of 1st date field I have written script include & On change catalog client script But this Script include is only checking days & not hour for me. SI: getDifferenc...
Hi All,I have created Create ACL to give access to the 'New' button on the Related List for Catalog Tasks on the RITM form for specific group and catalog items.Code works well when i give sys id of the catalog item directly but when i am storing the...
I am using send email activity in the flow design. It is sending email, but subject is not populating properly.Subject is[${variables.asset_id} & ${variables.asset_name}] $number Can anyone please help me out.Thanks in advance. Regards,Abhisek Chatta...
Read only fields are showing white in color in Utah version. Please find the screenshot below
Hi Team, Is it possible to extend Response time of Agent to Accept/ Reject the conversation with requestor? By default, it is taking 60 seconds for Live Agent to Accept/ Reject the conversation. Please find the attachment for your reference. Regards,...
hii all, please can anyone answer this question? I have this question if category value is none hide the subcategory field using client script. please help me out form this. thanks in advance
Hello Team, How can we drag and drop a file into the Email Client? Please provide the configuration details. Thanks in advance
1.I have a requirement where I need to copy an attachment from a Request to ritm and associated sc-task.2. When an attachment is attached to ritm alone it should copy to the associated sc_task. Please help to achieve this requirement.
Hi,I want to Inactive all the users who is having the ITIL Role. i want to fulfill this requirement by using the Background script in Servicenow.Kindly help me out with the script. Thanks,
I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...
Hello All, I am facing a weird issue. All of a sudden, All my inactive users are getting ITIL License tagged and this keeps growing. I sought support from ServiceNow, but while I waiting for them, i thought I could get your attention. I was work...
In the narrative Narrative Document - IT Workflows ITSM Standard SKU - Consolidate IT Services (Outcome) SanDiego https://servicenow.highspot.com/items/62414c613febd5c32678c2b5?lfrm=reli#5 I'm supposed to see the Open Dependency View Button in the Ag...
Hi Team,I am working on slack integration.I am creating a slack channel using create slack channel action in flow designer.I did not find any action to lookup the slack channel created in different flow. How do I lookup any slack channel in a flow ?T...
Hi all, I'm struggling with a flow that I'm working on. The end goal is to automate lease upgrade ticket creation based on the Scheduled Retirement date of Computer assets. My flow looks up computers on the Assets table with a Scheduled Retirement da...
