Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...
Incident Management: Scenario 1: Set the caller's first name as the short description of the incident when it is created. Scenario 2: Display the first name of the assigned technician in the incident form. Problem Management: Scenario 3: Generate a r...
Hi All,I have an issue cause when I open RITM I can see the variable like this: But when I impersonate some user then I see variable in RITM like this: I would like to have the first view in second case, do you know what can I do to achieve it? Thank...
Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predef...
Hello together Our portal search is often completely invalidated by a "-" and no longer delivers any results.Example: "Email" instead of "E-Mail" only returns 1/27 of the possible catalog items. Creating a synonym (E-mail --> ["mail", "email"] & emai...
Hi All, we have 2 variables one is choice and other is reference variable(group records) ,upon selecting choice 1 in variable 1,in variable 2 it should show only groups ,if current logged in member is owner of any of the group. Kindly help.
Hello, I have an identical issue to https://www.servicenow.com/community/field-service-management-forum/search-service-error-empty-payload-returned/m-p/2515740When I choose Open Incidents in Related Search on the Incident form, I receive the error "S...
Hey folks, I have a requirement in which i want to create a field variable for ex:-Address(single line text) on the order guide form. Once user fills that field i.e fill the address field we have different catalog item list in next page of order guid...
Hi All I have a Requirement to add to color to the state filed in Service portal. For example if state is in Progress it should show red and if it is green closed. Please refer the below screenshot. in the state filed it need show the colors. Please...
Hello Comunity, There is a need to check for location value mapped?? So what is happening, for certain user's location is showing empty(actually it is not hidden, display value is not mapped)but some dummy value is mapped in backend.Not displaying th...
I hope you're doing well. I'm currently facing a challenge with ATF test cases,Encountering errors consistently on every form within the Service Portal. I attempted a fix involving widget changes, but unfortunately Error message:FAILURE: Failed to op...
Hello Experts, I have a requirement where the external users (unaunthenticated users who are not present in Servicenow user table) to access the "Create incident" record producer form (native UI). How can we achieve this? Thanks,Arun
As many tickets are opened via the self service portal and get assigned to the service desk and then recategorized to be resolved by another team, the report needs to be able to accurately report on a monthly basis the number of tickets that were "up...
Hi,I would like to write an accurate Catalog Client script that would give me the following results:Variable 'xyz field name' should not accept any statement starting with ZX or ZK or XX or PK or PL etc. If user attempts to submit then it throws an e...
Hi All, The script below is used for sending attachments from one instance to another. The client provided a GET API to retrieve the sys ID of the target record and a POST API to use the sys ID for updating the attachment in the client's instance. Un...
