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Need help on catalog

Hi All,I have field which is reference of user table, it is used list collector variable type, the issue is with one name there are lot of users so we need to add any other unique value to identify the user.please help me on this Thanks

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Community Alums by Community Alums  
  • 384 Views
  • 6 replies
  • 2 helpfuls

I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section of the Catalog Item view, as

I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...

ram57 by Kilo Contributor
  • 1079 Views
  • 3 replies
  • 0 helpfuls

Last name ,first letter autopopulate

I have created a variable - nameAnd another variable- last nameSo whenever the user enters last name(ex-john) then first letter "j" should populate in name field.Require client script for this.

User_267 by Tera Contributor
  • 319 Views
  • 5 replies
  • 0 helpfuls

Microsoft Azure Translator

Hi all,I am attempting to implement dynamic translation with my Azure account on ServiceNow. I have followed the provided documentation for configuration, but I am encountering an issue where it is unable to perform the translation. I have also revie...

Incident Report creation

Hi ServiceNow Family,Hope you are doing well!Please help me to answer below query.Please provide me the report query from where I will get the list of incidents which are reassigned to same group. Thanks

Soni Rahul by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls

SLA schedule including public holidays and weekends

Hi all, I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule.   Thank you.

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psyherin by Kilo Sage
  • 3931 Views
  • 13 replies
  • 0 helpfuls

how to open a url in new table in UI action

Hi All, I am using a server side Ui action and the want to open the url in new window. So my script is like :- var url="//https:instancename.service-now.com/sysparm_stack=no&sysparm_attributes=record=incident,parent=parent_incident,title=number,descr...

Priya75 by Tera Contributor
  • 573 Views
  • 5 replies
  • 0 helpfuls

Hide the Fields in Email Notification

Hi all  We have a requirement to display the fields in email notification on click of a link in the mail itself.Does ServiceNow support this functionality or any suggestion on this could be of great help. Thanks in advance.  

How Does an Assessment Answers calculate the Score in Demand?

I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one.  This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation.   I built the Metric categor...

terrieb by Tera Guru
  • 1005 Views
  • 1 replies
  • 0 helpfuls

Need guidance on service operations Workspace

Hi All,I need some guidance for below mentioned service operations workspace functionality. Can someone please suggest your ideas here.1. How to show icon near to attribute as "vip caller" if selected caller is vip in Service operations workspace jus...

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Shilpa S by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls