I ma tryint
I am working on a ServiceNow Catalog Item where I have multiple UI Policies to show/hide variables based on a choice field called “Modification Type”.
🔹 Modification Type values:
- Item/Category Approval Matrix Modification → approval_matrix_modification
- Item Form Modification → form_modification
- Item/Category Visibility Modification → visibility_modification
🟦 Issue:
I have created Catalog UI Policies with conditions like:
- modification_type = approval_matrix_modification
- modification_type = form_modification
- modification_type = visibility_modification
Each UI Policy is configured with:
- On Load = true
- Reverse if false = true
- UI Policy Actions to show/hide variables accordingly
❗ Problem:
On form load, all variables are visible instead of being hidden.
Even after selecting a specific Modification Type, unrelated variables are still visible or not hiding properly.
🟦 What I have already tried:
- Verified UI Policy conditions
- Checked choice values (label vs value mapping)
- Set UI Policy Actions for visible/mandatory correctly
- Adjusted UI Policy order
- Ensured variables are not mandatory by default
Still, UI Policies are not behaving as expected.
🟦 Question:
What is the correct approach to ensure that:
- All variables are hidden on load by default
- Only relevant variables appear based on selected Modification Type
- UI Policies correctly evaluate choice values (label vs actual value)
