Change application is missing from Filter Navigator in my PDI

[shashilja99]

Hello Team,

I have a Personal Developer Instance (PDI).

Issue:
- I am logged in as admin.
- The Change Request plugin (com.snc.change_request) is installed.
- Change Management plugins are installed.
- I can access the Change Request table using:
https://dev383437.service-now.com/change_request_list.do
- The change_request table exists and I can create Change Requests.
- However, the "Change" application is missing from the Filter Navigator.
- I checked sys_app_application_list.do and there is no "Change" Application Menu record.
- I also created a new PDI, but the same issue exists.

Could you please advise how to restore the Change application menu or whether this is a known PDI issue?

Thank you.

[Dr Atul G- LNG]

Hi @shashilja99 

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.