Change approval group in Change request

[Ballela Siva Te]

Hi Team,

I was struck in a configuration issue, when the change state changes from authorize to schedule approvals are generated  which should be approved by CAB APPROVAL group. Now I have to change the group to CAB Technical Approval. Where should I change the group name.

BTB we are using flow designer (Change - Normal - Authorize)

Regards

B Siva Teja

[Runjay Patel · Accepted solution]

Hi @Ballela Siva Te ,

Follow below steps.

1. Navigate to change approval policy.
2. 
3. Open your policy like "Normal Change Policy" and go to Decision related list.
4. 
5. Open the answers record and change the your new group.
6. 

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Runjay Patel - ServiceNow Solution Architect
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