Change Approval Policy builder based on country of the requested_by

imhicham
Tera Contributor

13 hours ago

I need to configure a CAB approval group based on the country of the requested_by user. I have defined several conditions, but I’m encountering an issue: the system always selects the first condition when it matches, and if it does not match, the CAB approval group remains empty.

 

 

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Tanushree Maiti
Kilo Patron

12 hours ago

ServiceNow Decision Tables are evaluated in order based on the Order field defined for each decision rule (row).
Order of Evaluation: The system evaluates conditions row-by-row, starting from the lowest number (e.g., 100, 101, 102).
Stopping Point: If multiple conditions are met, the decision table returns the result of the first matching row it encounters and stops processing further rows.

 

So validate your decision rule.

Also verify that the groups defined in your decision answers contain active users .

 

Refer this : 

https://www.servicenow.com/community/itsm-forum/change-approval-group-in-change-request/m-p/3100545

Making Smarter Decisions in ServiceNow: A Guide to Decision Tables

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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