The client wants the Emergency change policy edited so that no approvals are required if the Planned End date is before Today. So I changed the Decision record on the OOB emergency change policy so that in addition to the change request being in a state of Authorize, it also needed to have the planned start date 'at or after' Today. I then tested it by creating a new change request and setting the planned start/end date to before today, but approvals still were required when I progressed the change to the next step, Authorize. What am I missing? Is there a workflow I have to mess with since conditions don't seem to be enough to make this work?
