Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...
We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?
Our instance is being "moved" (for lack of a better word) from one data center to another this weekend. ServiceNow talks about 15 minutes of downtime during this maintenance window. What will customers see during this window? Will the insta...
Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks
I have a request to grant our Helpdesk supervisor access to create and edit templates. Originally she had only the template_editor role that is part of her ITIL role and that has never provided the access she needs. According to the Base Roles wi...
Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...
Good day, everyone- I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know. For the most part, I think I have it but I'm running into t...
Hi, Not working my BR script After Condition: current.work_notes.changes() var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();(function executeRule(current, previous /*null when async*/) { // Add your code here if(updateInitiated...
We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field. Example...On Incident form, populate a custom Department field (u_department / string type) with t...
Hi, I'm sorry for such an easy question, but my head seems to switch off after vacation.. What I have: Env: Jakarta1 Custom Table with Custom fieldsThis table has been added to the Relationships to Change RequestSo I added this table to the CR as Rel...
I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles. Need information regarding below points:-1. With Out of box functionality can user subscribe to Knowledge base/article only after cli...
We have a table created by extending the task table we had a requirement to add journal fields(additional comments and work notes) to the table I have created a write ACL one for comments and one for work notes on the new table but the ACL for the wo...
hi We are on Jakarta version. What is ISAM Server? I am seeing CIs getting discovered for this new class. Please educate me. Thanks, Rajan Mehta
I would like to create a location field in the incident form where people can select the location of the issue. I have populated the location table utilizing the chilled-parent location relationship in the following hierarchy "Cite > Building > Floor...
Hi,Our Fulfiller Account Catalog has a lot of Approvals pending causing the tickets to stack up. The newest solution that has now been demanded is that the Approval be automatically cancelled after 30 days. I have been looking into this using the Sch...