Hello, our customer is trying to start using Agent Workspace for Incident Management. Currently, the Priority of incident is being calculated via Client-script, so anytime the urgency/priority changes, its updated on the form in real time. This howe...
How can I hide fields based on role? For example, I have a support team for which I don't want to show all the fields but managers can able to see all the fields. please help me out
Hi, I have configured a autoreply to send when the user replies to closed/resolved incident. I have followed these steps. Created a Inbound email action. And calling a event inside inbound email action then create notification to send the email to us...
Hi All, I ran a scheduled job, for problem task due date after 2 days. I have called the event in the notification. I have checked the event logs and emails it was sent. Problem task able to see in the emails. But my problem here is That email is n...
Hi, not sure if this is the right spot.We're trying to eliminate our VPN by implementing SSO authentication and MID server LDAP sync. Both work. However, we migrated a number of accounts that other services use to interact with Service Now from S...
Hello, I am trying to create a report that shows updated or closed tickets from last week, but I need the format to show Monday, Tuesday, Wednesay, Thursday, Friday on the bottom of the report graph. Please see attached. On the bottom it shows Same D...
In flow designer in the trigger point in advanced options we have run for interactive sessions and non interactive session. Can anyone explain me ?
how to create interceptor like in the picture on a custom table
I work at the University of Melbourne and we are trying to test the OOTB workflow for contract management. The on-line docs are not that clear, is there a workflow diagram or something that tells us exactly what the OOTB behavior is meant to be? Than...
Hi Community I need help for the below requirement I want to make the variables read-only on the RITM form. I wrote a UI policy on the RITM table please find it below This is working, but I have some variables for which the "Name" starts with "Edit_...
Hi Team, What is data look up and record matching in service now. Can you please help me with this. Regards, Nivedita
I have been asked to include the OU information for each device in service now. I have no issues with getting it into the tables if i could just find it.. we are using the OOB SCCM integration. As far as i can tell the OU is not on the v_GS_Comput...
Hello all,since days ago, my SN instances has been updated to Kingston.Now, when I try to resolve an incident, the following error appears:Error MessageData Policy Exception: Resolution code is mandatory, Close notes is mandatoryCan you help me?BR,So...
I am trying to generate a Sample SOAP and I am getting the error "Unable to load WSDL".I am not using any MID server.Please find the attached screen for reference.
Newyork version has new role - Business stakeholder . Does this role have read only access to incident management/problem management please guide me
