Resolved! How do I style a Label to bold and red in color in Service Portal?
I've added a variable of type Label; how do I style it? Is there any way we can do this using a catalog client script? TIA.
Forum Posts
Resolved! How to disable Request confirmation pop-up?
Hello all, I want to disable the following popup, when a new request is submitted, but I don't know how. How can I disable it? Thank you in advance. Regards, Smith.
Resolved! Moving change management to OOB
Hi All, Our change management is highly customized, changed the workflow,built many scripts, ui policies,ACL's, business rules e.t.c. We are thinking to move our change management to OOB. I can do it by switching off all the scripts, policies,ACL's...
Resolved! Show alert onSubmit if field is empty and user should not able to submit the request from portal.
Hi All, We have two choice variable if user not selected any of them it show trigger a alert message and prevent for submission. user should not able to submit without selecting those choice variable. Thanks, Varma
Edit Ticket Conversation Widget
Hi all, Currently when we create request, the ticket ticket conversation widget in the portal shows the person who created the ticket. Is possible to change this name to whoever it's eventually assigned to, or remove it completely...? Thanks Ri...
Resolved! How do I learn the purpose and use of the CMDB_CI tables?
We have a team of about 20 people who are on a team to develop our CMDB.I have presented a list of the tables and the fields for each table, but we need to know more.For many tables, we need to know the purpose and use of the tables. Sure, we can f...
Resolved! Security prevents writing to this field when updating Request for field
Hi guys, I have an issue where I'm unable to update/change requested for field. I wonder how I can fix that?
Resolved! How do you combine two asset records?
Hello! We're currently working on an issue where we have duplicate assets being created within alm_asset. One asset is created via discovery and the other is by our procurement user. We believed we've fixed the issue where discovery was not identifyi...
Resolved! Need to create an service account and provide read & write access for REST API
Need to create an service account and provide read & write access for REST API.
Resolved! Convert second into hh:mm (hours: Minutes)
Hi All, Please advise how to convert duration result from second to hh:mm:ss (hours: Minutes: second). On change script- Script include -
Resolved! Display request item variable using simple list widget in Service Portal
Hello All, This is how our "My incident" wideget in the service portal looks like. The following details are displayed: Short descriptionIncident numbersys.update.on In our Service Portal we have 1 request item that we call "Other request" and it is...
Resolved! How to hide mandatory variable
How to hide mandatory variable in catalog item. This variable is mandatory in variable set
Resolved! Restrict ability to edit / add users to groups
Users with itil role have the ability to amend user groups and their members. We want to restrict this ability to a certain group of itil users. We have too many users with itil role perhaps, and need to fix that, however need this restriction in the...
Outbound Multipart form-data attachments
Hi, I have been trying to post a multipart form data to a third party REST API using the below link: https://developer.servicenow.com/connect.do#!/share/contents/8774514_multipart_upload_helper?v=1&t=PRODUCT_DETAILS This works fine for one of m...
how to get original value instead of sys id
Hi, I am using getReference on catalog client script and also getting value fine but one of value i am getting is sys id but i want its text value ie display value not sys id . i use getDisplayValue() or display box but nothing is working code look ...
