what is Query BR, Display business rule
Hi, Can any one please explain about Query , Display BR's along with one Script example
Forum Posts
Linking consumable asset(s) to an incident
Need help, as I have been struggling with this problem for a while. We have the need to allow our telecommunications technicians to consume parts from an incident, so that they are linked to the incident number, rather than the user or assigned ass...
software installations didn't populate
Recent Discovery in our environment did not populate any software under Software Asset>Discovery>Software InstallationsWhich means Discovery Models under Software Asset App did not populate anything eitherI can view software installed under Software ...
Resolved! Edit "Knowledge Approval Publish" workflow by adding another approver
Hi, I'm working on Knowledge management where two approvals are required to contribute an article. So, I copied this OOTB workflow, "Knowledge Approval Publish" to create my own with two approvals. I'm trying to add a custom workflow OOTB knowledge ...
How to create ServiceNow tickets from a text or CSV report
I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or...
SSO redirecting to logout page
I am testing SSO on our subProd instanceEnabled Multi-SSO plugin and deployed IDP as per the docs article which was pretty detailed.But we are being redirected to logout page.Can someone help please?ThanksRegards,PD
Resolved! Incident numbering
We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?
Resolved! Related List vs. Embedded List
We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located. The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...
Resolved! ACL on related list
I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...
Resolved! How to raise a Routine change using Standard change templates
Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...
Updating a field on change of other fields.
Create a Business Rule on Incident form such that whenever state changes from New to On Hold 'short_descrption' field needs to get updated as ********************** How to get this done.
Resolved! How can you change the Class on an Asset Record from Asset to Hardware?
We have several Hardware records that were incorrectly created under the base class: Assets. I need to move these to the Hardware Class but that field is not editable, even at an ADMIN level. Does anyone know a way to change these records? Dictionar...
how do I search with a special character without it being replaced?
I'm an end user, I'm not looking for a scripting answer. I want to search for an existing task or incident containing exactly "g_law" and SNOW is returning thousands of hits where the result should be in the range of 0 - 10.
Unable to add attachment to an Incident through REST API(postman/java)
We are trying to upload an attachment for an incident in Kingston, we have passed table_name and table_sys_id properly and contentType as multipart/formdata We are able to create an attachment and but the attachment is not being linked to the incide...
Resolved! Catalog client script returns sysID instead of user's name
Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case. I have a request form with 2 reference fields, requested_by and requested_for. I created an onChange catalog client ...