Change approvals are not getting attached

divyanaraya
Tera Contributor

‎04-21-2025 07:42 AM

Hi ,

 

We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest.

 

Regards,

Divya

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

‎04-21-2025 07:48 AM

@divyanaraya 

did you compare the workflows?

any error?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-21-2025 07:52 AM

Hi @divyanaraya 

 

Is this issue in dev or all instance? Did you check is any skip record which creating issue here?

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rickburke
Mega Guru

‎05-21-2025 11:30 AM

Has anyone solved this yet?  The workflows are just simply not starting at all even though the conditions are met.  This is happening in all instances.

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