Change interceptor categorization

[imran rasheed]

I need to make the pre approved standard changes in the change model to be categorized. Is there any way I can accomplish this request?

[Logan Poynter]

Hello Imran,

Please see https://community.servicenow.com/community?id=community_question&sys_id=458fab9ddb5a9780852c7a9e0f96... 

& https://community.servicenow.com/community?id=community_question&sys_id=42ff7aeddb58dbc01dcaf3231f96...

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Appli]

Hi, well - if you want to modify standard change template adding Category value there, consider to go to Change -> Standard Change -> All Templates, Open Standard Change template in scope, and click Modify Template in Related Links. Under Changes Requests values, click Choose Field and Select Category defining a value from the choice list, click Save. Then request/obtain an approval to get a new new template published in the catalog.

Hope it helps

[imran rasheed]

Hi Appli,

Templates are already being created. I just want to categorize it. It looks categorized in the normal change but when I am changing it to Change model, it doesn't show with categories.