Hi I want to make a notification that display any updates/changes made to an incident by someone else than the incident's "assigned to". Is it possible to include the update/change, whatever it may be, in the notification message? and if yes, how so?...
Hello all, I am working on a service catalog which is to be used in both English and French languages. I am trying to translate the default value of a field into French and saving it.. but it's not working. Below are the steps I'm following for trans...
In change schedule i want to add one more column similar to Number configuration item and duration
incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
Hi All, I want to call Email Script containing Compony header and compony footer to the Send Email Action inside the flow designer. As we cannot call Email script in body of send Email action, Any other way to achieve this? Thanks, Priya
Hi Folks, Please could you suggest me how to remove these below screen sections. I have tried to remove from Form Design as well as Form Section Module with Default view. But unable to remove . Thanks in advance.
How to remove prefix for number variables for existing records in Incident table, Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
Hi All! We have a use-case. Most of our accounts are AD controlled. So when a resignee resigns, we just lock the account and all related applications/windows/server login is disabled.However, we have some local 'privilege accounts' which are not con...
How to install "PPM - Standard" Plugin in personal instance? I checked in plugins but it was not showing
I was designing the virtual agent topic with some components once the user provides the inputs we need to present the catalog item with prepopulated fields
I have built a database view to join Incident and sys_journal tables. So i can report on this and see journal entries entered to each INC number. How can i report on this DB view, to show all Incidents which have not had an Additional Comment within ...
how can i give access to only members of assigned to assignment group to edit and close sc_task ? Requested for and opened by user should be able to add comments in additional comments. there is a parent level ACL that is blocking me. how can i achi...
We are starting to use Service Portfolio Management to mange our customer subscriptions. Now we would like to connect it to our Request catalog. Making items to display depending on Service offering Subscriptions. ServiceNow is talking about this in ...
Hi All, I would like to have a feature on every incident. I need to have a Call Button on the incident form, using which the assigned to person should be able to call the Caller of the incident. We have CISCO IP Phone in our organization. Can any on...
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