Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email? The Assigned To user account...
If so, can you share any links for information on how to make it happen.
Hi All, I want to make 'Propose Major Incident' feature available to ServiceDesk Group, There is a OOB context menu UI Action and a policy protected script include for this. Service Desk group already has ITIL role and 'sn_incident_write' is part o...
Hi Experts, I have created Two different variable set and i want to show one at one time based on the logged in user. Case: If logged in User Employee type = Permanent then show variable set 1. Else show variable set 2. Please suggest me how to achie...
Notification has a template attached to it. I have adjusted the width of notification in the template however the width does not adjust at all. Source code is attached. Please suggest.
We have an on-call schedule that needs updated because the secondary on one of our schedules is no longer with the company. I wanted to add a new secondary, but I'm having trouble figuring out how to remove the old secondary and when I go to add a n...
Hii All, Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...
Hi I have requirement, When the ITIL license limit exeeds, i need to trigger notification to specific user. Can any one help me, please provide notification conditions. Eg: ITIL aggreed license for my instance is 70 users, If ITIL users more then ...
I'm trying to create a report that is based on the variables in a RITM. I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information. Unfortunately, because t...
Hi All, I am using UpdateMultiple() method in UI action for bulk updation(10 to 15 k records) and this method is taking near about 5 min to update all the records, but this updation process is running in background(Async) and this UpdateMultiple() m...
Hi All, I have written business rule on ritm and sc task table 1) if user try to close ritm , it shouldn't close and get error message and revert back to pervious state. Its working fine Businees rule: Table Sc_req_item Before Update BR condition ...
How to provide interactive filter based on assigned to user.
Hi All, I have cloned sc order guide widget for my portal in scoped application ,I am getting 'Cannot find function getGuide in object' error. Is there any other alternatives for getGuide in scoped application ? Thanks in Advance!
Hello Community Leaders, We have one List collector variable which is refering to cmdb_ci table to select multiple ci's in one of catalog item. when user select CI's and submit, The change record should be created & also "task_cmdb_ci_service" sho...
In a order guide we have mapped some catalog item. On submit of the request it will create Parent and Child RITM. We have created a Business Rule(Auto closure of Req) which will trigger on Requested Item (sc_req_item) table(after insert ,Update) This...
