Change Management change closure codes
How do you change closure codes on change tasks to be different? Is this a customiziation to the system?
Forum Posts
How to show a choice list option only to one group and for rest groups remove that option
Hi All, How to show a choice list option only to one group and for rest groups remove that option. I did tried by using display BR and client script still getting result, let me know if anything wrong in my script display business rule:- Table= sc_...
Resolved! Record Producer Client Script Best Practice?
We have a client catalog script in a variable set attached to multiple record produces. The script works without issue. What I would like to know is if there is a better way of doing this. When I run diagnostics on anything containing the script I ...
Resolved! Apply workflow to Change Request
I've got some out of the box workflows for change requests that fire when a certain type of change is raised i.e. Standard, Normal and Emergency. I needed to modify the Standard Change workflow to remove a step, so I copied the workflow, made the e...
Transform map to avoid insert if record matches
Hi All, during dataload , we want to ignore insert record if the same record already existing in table , which way can we ignore inserting record ?can we update reject in choice action or need to write transform script?
Resolved! Multi line text on Question Choice
Hello I got a requirement to create a service catalog. It requires to use Multiple Choice variable but now I stuck with it because they request multi line text on the question choices. Anyone have solution or workaround on this?
Resolved! Time zone Displays incorrectly on appointment booking time slot
Trying to figure out issue with appointment booking time zone. The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer...
Turn of autocomplete for all field on a Portal page
I want to turn off the autocomplete feature present in browsers for all fields in my Service Portal. I have already tried autocomplete="new-password" for the fields and it seems to be working but I'm looking for a one-stop solution to this, such as a...
Resolved! Query to find records with the same field value and Update those record
Hi All, please help me on this issue, this is in scoped application, i have used GlideAggreagte initially to get count and update records but as per Servicenow docs To update a record, it is necessary to use GlideRecord. There are around 20-records...
How to show knowledge base article without login from service portal.
Hi All, In the log in page I have created one widget under that I had placed article. When we click on article it should open the knowledge article in the portal before login. Here in the "how to login I am able to open from kb_social_qa_question ta...
AWA vs. On-Call Scheduling?
Hi All, I need help evaluating which Application to use: On-Call Scheduling, or Advanced Work Assignment (AWA). The needs are: Ability to notify individuals that are on-call that an Incident has been assigned to them and for them to accept the Incide...
Add Link in the email script
Hello, When ticket got closed, one survey notification will trgger to the user. Here new requirement is that, needs to add one Link in the email Notification. . when user click on that link that should redirected to survey quetions on the serviceport...
Incident or Incident_SLA Business Duration
Hi, I hope you are all well. Today I have questions to Business Duration on incident and incident_sla table. 1) How is the Business Duration field calculated when state closed is arrived? I found an Community answer but with the link to wiki but it d...
Need to populate locations time zone in locations table
Hi Team, In my location table having location name, city and time zones fields etc.. But all locations showing empty 'Time Zone' , How to set locations time zone. please help me on this task. Thanks in Advances.
How to create a email response template so I can use it from the Agent workspace email
Hi all, I would like to create multiple Email response template for the IT service desk agents who uses Agent workspace so they can communicate with the customer directly. I created different email templates using Response template, but which is not...
