Dear experts, Now I am investigating Virtual Agent features. I have understood most of how Virtual Agent works but still I'm not clear about its Analysis features. What I'd like to ask you here is, do we have any functions like Virtual Agent will lea...
Hi, Need help for the below requirement I have created a notification on the sc_task table in the body of the notification one link should be present whenever user click on that link it should re direct to request form which is associated with that ...
After selecting values in the List Collector, how can I pass those multiple values from client script to script include using GlideAjax. And how can we store them in another array in the script include.
Hi, Is it possible to see a log of users who have viewed/access a ticket (or record in the TASK table?) For instance, can I track each time someone views a specific incident? Thank you!
Hi all, We created a catalog item , in the description we added a table. It is visible in the native view. but its missing in the Portal view, Just showing data in table with out any boarders as shown below. Can anyone faced this kind of issue s...
I want to be able to configure my work instances such that PROD, DEV, and TEST will be display on each instance as shown below:
I am passing some email ids through event param2, and I want to add some more email ids in CC.. is it possible?
Hi Guys, I have one use case - I need to insert a value in a field 'class number' that needs to be unique. I need to check if the value already exists or not in a field 'class number' from the same table. - if the new value doesn't exist then inse...
Which table is a child of the problem table?Is there a parent-child relationship between the problem table and the problem task table?
Hello all, I recently joined a company and started a new project with a client for Change Management. The project involves implementing standard change request and risk calculators. As part of initial deliverable I have been asked to produce a func...
Hi all can someone please let me know how to get the duplicate value from array. I do have one variable which will store the list of values in array. I need to get only the duplicate values and store the duplicate value in another variable
Is there a way to easily copy a dashboard tab with all its reports? Or a way to easily copy reports but be able to update the configuration filters on a dashboard? We want to create a dashboard tab for each team to easily manage their work and we hav...
how to put the strike on text in item Description in catalogue form Please help me on this
I am currently using UI Policies to make variables read only but I've since noticed that you can select 'variables' on the data policy module. I have created a data policy on [sc_req_item] and set 'variables' to read only but it hasn't worked. I crea...
We have a request to access terminated users but in our system it makes them not active, which causing the end users without roles not being able to search for them. I made a filter for one module to say Active = true or active = false. I can see it ...
