We have created a custom scoped application which has a core table extending task. State control looks like it can be achieved using either State Model or by using the State Flows (need to activate the plugin). Both are good choices for defining wh...
Hi, I have a Incident form if i select Caller field in Incident form then all the Fields like mobile number, location, name, Email Should be auto populate. Can any one help me out for the same. Awaiting for your response, Regards, Sreenadh.
Hi all,I've got a workflow that I'm building, and initially I'm just trying to see if parts are firing by using a gs.info()...so the first question is can I do this inside a "Run Script" command within a workflow?Here's the set up:This workflow is ru...
Hi all, I would like to extract a list of major incidents (MIM) and their related problems using REST API. I can import the tables for both incidents and problems, but i cannot get any data on the relation between both tables. Either the MIM query sh...
Hi, can any one help me what is new GlideModal('show_list'); what is the use of it, i didn't find show_list in UI Pages any where . what is the purpose of this useing?
G'day, Is there any way I can hide breadcrumbs highlighted as Yellow: I tried using List Control> Omit Filters. Not only it removes breadcrumbs but also filter present above column. Secondly, I used &sysparm_fixed_query=active=true in argument sec...
Although we can use Service Portal to submit the multi row data, there is no way to display these on Portal ticket Widgets. According to below KB this feature is targeted in future release. Multi Row Variable Set data. Is there anyway to display the...
Good afternoon community, I am creating a few SLAs that derive their duration based on variables from the request form. I am running into a couple problems around them not starting. Conditions are as follows- When I create a request that should tr...
UI Action for Resolve Incident button on Incident form. As a default on the instance, We could see UI Action for Resolve Incident button has same scripts on both server and client side. why is it so? function resolveIncident(){ //Set the 'Incident ...
Hi community, Got an ACL script that I'm trying to augment to allow the current user to read a requested item if s/he is one of the approver(s) of that requested item. I'm pretty green at creating and calling functions and I think that may be where I...
Hi There, I have written Before Query Business Rule on Incident table to sort 'caller_id' field for list view. It is working fine but I want this code should only execute for related list. For Example: Shorting should only apply to related list recor...
Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...
Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...
I would like to change the green color on the process flow formatter to red for an specific value. Has anyone come across this yet?Thanks,Marcelo R. S. CorreiaPrincipal Business ConsultantEMC Corporation