Change Management and CSDM

[Brian Lancaster]

Based on the Relationship in the CSDM Business Services is published as the Business Service Offering. Then Business Service Offering Depends on Service Instance. So my question is if I have the relationships setup and and pick a Service Instance configuration item are the related Service Offering or Business Services not automatically being pulled into the Impacted Services/CIs?

[Dr Atul G- LNG]

Hi @Brian Lancaster 

Not 100% sure, but I think the relationship will be with BSO and will not show in Impacted Services.

[Brian Lancaster]

I found this is DOCs and the system properties seem to be referring to a different table then the relationship table. Also the first system property listed does not appear to be in my system. Is there possibly some other sort of other plugin I need?

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/change-management/r...

[Dr Atul G- LNG]

Hi @Brian Lancaster 

Check this:

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_properties.do%3Fsys_id%3D357e737623d023001488dc1756bf65fb%26sysparm_record_target%3Dsys_properties%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameSTARTSWITHcom.snc.change_request.refresh_impacted.include_affected_%255EORDERBYname

[Brian Lancaster]

Yes Have that system property its the one called com.snc.change_request.refresh_impacted.include_affected_cisnn that I cannot seem to find.