Change Management and CSDM

Brian Lancaster · 3 weeks ago

Based on the Relationship in the CSDM Business Services is published as the Business Service Offering. Then Business Service Offering Depends on Service Instance. So my question is if I have the relationships setup and and pick a Service Instance configuration item are the related Service Offering or Business Services not automatically being pulled into the Impacted Services/CIs?

Dr Atul G- LNG · 3 weeks ago

Hi @Brian Lancaster

Not 100% sure, but I think the relationship will be with BSO and will not show in Impacted Services.

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Dr. Atul G. - Learn N Grow Together
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Brian Lancaster · 3 weeks ago

I found this is DOCs and the system properties seem to be referring to a different table then the relationship table. Also the first system property listed does not appear to be in my system. Is there possibly some other sort of other plugin I need?

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/change-management/r...

Dr Atul G- LNG · 3 weeks ago

Hi @Brian Lancaster

Check this:

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_properties.do%3Fsys_id%3D357e737623d023001488dc1756bf65fb%26sysparm_record_target%3Dsys_properties%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameSTARTSWITHcom.snc.change_request.refresh_impacted.include_affected_%255EORDERBYname

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Brian Lancaster · 3 weeks ago

Yes Have that system property its the one called com.snc.change_request.refresh_impacted.include_affected_cisnn that I cannot seem to find.