Change Management - CR Approval Process skipped - No Approval Group Members

brnycedll
Tera Contributor

Since the Change Approval process is so heavily reliant of the Configuration Item and the associated Approval Group(s), if the group(s) do not contain any members, the system skips the Approval Process all together.  As a way to prevent this from happening, we would like to explore the possibilities of either creating a rule, a flow, or some other solution that forces the system to require at least one group member at all times.  Any recommendations on solving this?

 

 

 

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @brnycedll 

 

https://www.servicenow.com/community/itsm-forum/script-include-to-check-the-validation-of-groups-tab...

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Dr. Atul G. - Learn N Grow Together
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