Knowledge Article permisions

jarrejo11 · ‎02-06-2025

Hi All,

Im very aware of the permissions on Knowledge Bases, so please dont direct me to that.

Within a knowledge base I would like to restrict a specific article to a specific user (call it JohnU) or group (call it JackG).

How can I do that?

I have googled and seen a few articles including this one, but dont understand it.

Managing access to knowledge bases and knowledge articles

Best regards

Community Alums · ‎02-06-2025

Hi @jarrejo11 ,

It should be done using the user criteria, have you checked my Answer in the thread: https://www.servicenow.com/community/developer-forum/how-to-restrict-a-knowledge-article-on-a-user-r....

Dr Atul G- LNG · ‎02-06-2025

Hi @jarrejo11

You can do via user criteria at the Article level.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

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AndersBGS · ‎02-06-2025

Hi @jarrejo11 ,

this can be done by use criteria on article level.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/