Catalog item owner will be able to modify or edit the certain variables.
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02-06-2025 06:06 AM
Hi,
As a user I want catalog item 'Service Owner' to modify or edit the certain variables by themselves.
Any user present in the service owner field should be able to create or edit variables of own catalog item. How should I achieved this requirement.
Thank You.
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02-06-2025 06:24 AM
Hi @Omkarbh1997
OOTB if a user has catalog admin role, he/she can modify any catalog item, so this is important. to achieve your part, you can use BR or ACL to restrict that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-06-2025 09:42 AM
Hi @Dr Atul G- LNG
Would you please explain which BR I have to write OR Will you please explain the ACL process in detail.
Thank You.
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02-06-2025 10:32 AM
Hi @Omkarbh1997
I am not a coder, so can't give you the script, you can search on the community and you will find some relevant posts.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-06-2025 09:58 AM
Hi @Omkarbh1997
You can write a BR or flow designer on the catalog item table to add/remove the roles automatically (Maintain a Group and add product owners as members)
- You have to handle multiple scenarios, If product owner Values is changed then revoke the permissions from that user and assign role to the new product owner.
- If product owner is part of multiple catalog items then before removing you have to check and then revoke the permissions from that user.
I wouldn't recommend giving this access to every product owner because one variable change will affect the complete flow and only users with flow_designer role can update flows.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP