Change Management: Create case from change request

[deepikag0508]

Hi Everyone,

Based on the link provided below, a case is created from the change request. However, I would like to identify where exactly this logic is implemented in the instance. Is this implemented through a business rule, a client script, or a flow?

I have searched extensively but have been unable to identify it. Could you please help me locate it? Thank you.

Link: https://www.servicenow.com/docs/r/proactive-service-exp-workflows/proactive-service-experience-workf...

Kind Regards,

Deepika G

[Tanushree Maiti]

This sys properties is responsible to create case for incident

Ref: Create a proactive case • Zurich Proactive Service Experience Workflows • Docs | ServiceNow

May be same is applicable to change. You can log a case and clarify your query from Servicenow.