Change Management OOB Workflows

pvvn
Tera Contributor

Hello Team,

 

I have a small confusion regarding change management oob workflows present in PDI.
When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger which are like Normal change - Assess, Normal change- Authorize & Normal change -implement.
My question is that, how the workflows are working, where is the trigger condition for moving the request rom one state to another state.

I kindly request anyone from service now family to provide me some inputs where can i get the exact information to work on.

 

 

Thanks & regards
Varahalu. 

1 REPLY 1

Prabu Velayutha
Mega Sage

You need to refer to the change state transition models. Refer the below link for more details about how to manage state models for CR

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept...