Change Management OOB Workflows

pvvn
Tera Contributor

Hello Team,

 

I have a small confusion regarding change management oob workflows present in PDI.
When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger which are like Normal change - Assess, Normal change- Authorize & Normal change -implement.
My question is that, how the workflows are working, where is the trigger condition for moving the request rom one state to another state.

I kindly request anyone from service now family to provide me some inputs where can i get the exact information to work on.

 

 

Thanks & regards
Varahalu. 

1 REPLY 1

Prabu Velayutha
Mega Sage
Mega Sage

You need to refer to the change state transition models. Refer the below link for more details about how to manage state models for CR

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept...