Change Management OOB Workflows
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07-11-2023 07:00 AM
Hello Team,
I have a small confusion regarding change management oob workflows present in PDI.
When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger which are like Normal change - Assess, Normal change- Authorize & Normal change -implement.
My question is that, how the workflows are working, where is the trigger condition for moving the request rom one state to another state.
I kindly request anyone from service now family to provide me some inputs where can i get the exact information to work on.
Thanks & regards
Varahalu.

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07-11-2023 07:25 AM
You need to refer to the change state transition models. Refer the below link for more details about how to manage state models for CR