ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

circuits in CMDB... how to?

We'd like to define WAN circuits in our CMDB. Is anyone else doing this...?The reason we'd like to do this is so when our network monitoring systems identify a down port, we can then identify which circuit was impacted. The network alarms contain a p...

by  
  • 4654 Views
  • 3 replies
  • 2 helpfuls

Email Client Template

Up till now we haven't been using the built in email client but over the holiday I decided to examine the functionality a bit more and it seems we have a potentially very useful tool here.The one issue I have is that I want to include a link to the o...

amacqueen by Mega Guru
  • 940 Views
  • 2 replies
  • 0 helpfuls

CMDB - Firewall Cluster

I would like to have the idea/advice from the community around the best way to model a firewall cluster.The idea is that the firewall cluster is composed of 2 nodes.Those 2 nodes have almost the same configuration apart from the asset mgt point of vi...

march by Kilo Guru
  • 1457 Views
  • 2 replies
  • 0 helpfuls

How do I revert a record back to its OOB configuration

Prior to Aspen, there was the BaseLine update set which captured the out-of-box values for an update synched record the first time it was modified. This allowed me to review any entry in sys_update_xml against its out-of-box configuration. This funct...

How to setup different columns for different views?

I would like to ask if is it possible to set different number/field for different views?I found topic Customize column, but that setup of columns is for all views (system-wide).I would like to have some columns for one filter and different columns fo...

vspacek by Kilo Explorer
  • 1275 Views
  • 4 replies
  • 0 helpfuls

How do I remove the "Waiting for Approval" stage on Requests?

There is always a "Waiting for Approval" stage on all requests (even when there isn't). How can I dynamically hide this? Also, when there is an approval, there is a blank stage after the "approved" stage. Why is that? I've searched the forums, but ev...

Blair5 by Tera Guru
  • 1487 Views
  • 7 replies
  • 0 helpfuls

Cloning From Sandbox To Dev, Dev To QA, QA To Production

We have four instances of ServiceNow. I have went through and done some initial cleanup and made changes in the Sandbox environment. I want to push those same changes in data and configuration up to Dev.I tried Clone but got "Destination does not all...

mrx by Kilo Contributor
  • 2735 Views
  • 6 replies
  • 1 helpfuls

Resolved! onLoad in UI Policy not working

Hello,The onLoad functionality in one of my Catalog UI Policies doesn't seem to be working as expected. The policy is set so that if WebcastSetup_StreamingPref = Live Only (the default), then 3 of the variables on the form should be hidden, and 6 fie...

roy_walton by Mega Guru
  • 4017 Views
  • 3 replies
  • 0 helpfuls

How to search text from attachments

How do we allow the search feature to search text in attachments in incidents and change?We have the plugin enabled (as mentioned from the wiki. I think the plugin was enabled by default).I set the incident table's (collection) attribute already had ...

geek1 by Kilo Contributor
  • 2976 Views
  • 3 replies
  • 0 helpfuls

Merge Tickets - Copy work notes

I'm being lazy here... Curious if anyone has previously written a script to transfer all the work notes from multiple tickets into one. This is for a "merge" functionality.If not, I'll write something and post it here for future reference.Thanks!

gaidem by ServiceNow Employee
  • 1813 Views
  • 5 replies
  • 0 helpfuls

License Model Concerns - Concurrent to Named

We have done a formal evaluation of a few Service Management tools and Service-Now was the clear winner in terms of functionality, reporting, ease of use, and ease of administering. Where we are struggling now is on the pricing and the culture change...

by  
  • 4858 Views
  • 3 replies
  • 0 helpfuls