Change Management Workflow is Skipping CAB Approval

[peekay19]

I want the change request to go for a CAB approval after the Requester's manager approves it, however, I'm having three issues.

1. It's skipping the CAB approval

2. The state should change to Implementation, but it is changing to Waiting for Approval

3. It is creating the implementation task without CAB

[peekay19]

It is a state field.

On Mon, Oct 2, 2017 at 12:41 PM, pavank <community-no-reply@servicenow.com>

[pavank]

You need to set state field in the workflow to whatever state it needs to be moved after CAB Approval.

[peekay19]

That is what I did here..

On Mon, Oct 2, 2017 at 2:43 PM, pavank <community-no-reply@servicenow.com>

[pavank]

Approval Action will not set the State field. It will set the Approval field. You need to set State field using Set Values workflow activity.

[peekay19]

Thank you. It's now working as expected.