Change Management

[akhilaanil]

Hi,

"Change request state change notification"

Does this notification is applicable to standard change also?

[Dr Atul G- LNG]

Yes @akhilaanil 

OOTB: 

[akhilaanil]

Hi, 
When I checked this notification not triggering. But earlier it is working fine in dev and QA environment. But when I configured standard change as the requirement, I tested every notifications but this one is not triggering and in the email log also it is not showing. What is the reason for this?

[Rafael Batistot]

Hi @akhilaanil 

 “Change request state change notification” in ServiceNow applies to all change types (Normal, Emergency, and Standard) as long as:

• The notification is active.
• The condition on the notification doesn’t explicitly exclude type=standard.
• The state of the change request (state field) actually changes.

By default, this notification is table-level (change_request) and doesn’t filter on change type. So unless your admin customized it, Standard Changes are included.

[Ankur Bawiskar]

@akhilaanil 

the notification condition and advanced condition should get satisfied.

did you check that?

If my response helped please mark it correct and close the thread so that it benefits future readers.