Change Model and predefine Change Tasks

[Claudia Dahl]

Change Models are used to pre-define fields and set different status flow. Is it also possible to pre-define the Change Tasks in a Change Model?

[Astik Thombare]

Hi @Claudia Dahl ,

While Change Models themselves can't pre-define Change Tasks, there are a couple of workarounds you can achieve using Flow Designer!

1. Automate with Flow Designer Workflows:

   • Leverage Flow Designer to build workflows that trigger Change Task creation based on specific conditions within a Change Request.
   • Design the workflow to automatically generate the corresponding tasks as the Change Request progresses through different stages.

1. Leverage Task Templates:

   • Utilize pre-defined Task Templates that come with details like descriptions, assignment groups, and due dates.
   • When creating a new Change Task, simply choose the relevant template to populate those common fields, saving time and ensuring consistency.

Here are some helpful resources:

• Creating a Change Task: While this isn't ServiceNow specific, it provides a general overview of the process: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...
• ServiceNow Workflows: This official ServiceNow documentation dives into creating workflows, including with Flow Designer: https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/workflow/reference/g...

Thanks ,

Astik

[Claudia Dahl]

Thank you very much. Yes this helped and we defined the needed flows.

[Dr Atul - LNG]

H @Claudia Dahl 

yes, it is possible. Change model used the Flow designer and we can define the task in flow. You can check the OOTB change model and flow and will solve your issue. 

[Claudia Dahl]

yes I will check the flows oob. Thank you for response