Change Model and predefine Change Tasks

Claudia Dahl
Tera Contributor

Change Models are used to pre-define fields and set different status flow. Is it also possible to pre-define the Change Tasks in a Change Model?

6 REPLIES 6

Claudia Dahl
Tera Contributor

I have additional question: When Change is submitted after Change Model has been selected, the pre-filled fields are read only and cannot be updated. Could this be changed?

Hi @Claudia Dahl 

 

Yes , it can be change, please check the UI policy or BR which making these fields as read only.

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