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Change Models are not visible in Service Operations Workspace

Stiips
Tera Contributor

‎08-20-2024 06:55 AM

Hi, I've created a new Change Models but these change models aren't visible on Service Operations Workspace when creating a new Change Request. But it does show when trying to search for the name of the Model. Did I miss something?

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-20-2024 07:15 AM

Hi @Stiips 

 

I tried and it is working

 

AGLearnNGrow_0-1724163313426.png

 

 

Make sure it is active true, default it is Active = False

 

AGLearnNGrow_1-1724163349955.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Stiips
Tera Contributor
In response to Dr Atul G- LNG

‎08-21-2024 07:06 PM

Yes mine is active true, default it is Active = False. Which user are you using? On my side, only Admins can see it.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Stiips

‎08-22-2024 12:09 AM

Hi @Stiips 

 

I tried with both Admin and ITIL

AGLearnNGrow_0-1724310565349.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Stiips
Tera Contributor
In response to Dr Atul G- LNG

‎08-22-2024 03:33 AM

That's what I'm trying to figure out, why in my instance it isn't visible for non-admin users

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