Change module rework - moving back close to OOB

[Mahesh53]

Currently, we have a heavy customization built on the Change module and we need to remove customization and move back closure to OOB.

Kindly suggest, if there is any process that we should follow and do ServiceNow provides assistance and any guidelines should be followed.

Many thanks

Regards,

Mahesh

[Dr Atul G- LNG]

Hi @Mahesh53 

To begin with OOTB, I recommend starting with the change model since it’s already available out of the box and can be utilized as is. For more details, you can refer to Now Learning.

Additionally, before proceeding with the rework, it’s essential to conduct an impact analysis, focusing primarily on reports and notifications.

[Amit Kumar13]

It's better you can raise a hi ticket for making change to OOB