Change PIR

[Allan5]

We are implementing SNow now and moving to ITIL 4 Our change volume is very high.  I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on our customers

[Community Alums]

Hi Allan,

Completed changes may be reviewed in CAB meetings. The examination of a completed change is called a post-implementation review (PIR). The purpose of a post-implementation review is to study recently completed changes and apply the experience gained to subsequent changes. Post-implementation reviews allow change management to learn from the past and continually improve the change management process. 

The Post Implementation tab will be a custom made one.

The OOB tabs are as follows

1. Planning
2. Schedule
3. Conflicts
4. Notes
5. Closure Information

Here is one such example:

https://community.servicenow.com/community?id=community_question&sys_id=516611bf1b075c50d2ccea89bd4bcb2c

Don't be shy to mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Rama Krishna Ye]

Hi Allan,

Did you create each question as field on change request table? 

if not, what is the process you followed to create post implementation questions?

Thanks,

Ram

[Dr Atul G- LNG]

Hii @Rama Krishna Ye  @Allan5 

As per OOTB, the PIR task get created only for emergency changes, it did not contain any question, but what I saw in my experience, the description contains the set of question which need to answer as part of PIR. Bcz creating new fields will be a customization.