Change proposal fields showing read only

samadam
Kilo Sage

‎03-04-2024 10:33 AM

I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did not see specific acls that are restricting it. Any ideas?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-04-2024 11:23 AM

Hi @samadam 

 

May be its blocked by Standard change property.

AGLearnNGrow_0-1709580203636.png

 

 

Please provide some screenshot to guide you more. 

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samadam
Kilo Sage
In response to Dr Atul G- LNG

‎03-04-2024 12:42 PM

All the fields are showing read only for itil and sn_change_write users, no issues for admin. I added acl for write access but no luck.. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to samadam

‎03-05-2024 01:39 AM

Hi @samadam 

 

Could you please share the screenshot. Seems some disconnect. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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samadam
Kilo Sage
In response to Dr Atul G- LNG

‎03-05-2024 05:40 AM - edited ‎03-05-2024 05:41 AM

samadam_0-1709645993742.png

I added permission for create but Change request tab shows like this. There is acl to give write access to itil and sn_change_write and user has access to change request.

 

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