We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Change proposal fields showing read only

samadam
Mega Sage

I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did not see specific acls that are restricting it. Any ideas?

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @samadam 

 

May be its blocked by Standard change property.

AGLearnNGrow_0-1709580203636.png

 

 

Please provide some screenshot to guide you more. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

All the fields are showing read only for itil and sn_change_write users, no issues for admin. I added acl for write access but no luck.. 

Hi @samadam 

 

Could you please share the screenshot. Seems some disconnect. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

samadam_0-1709645993742.png

I added permission for create but Change request tab shows like this. There is acl to give write access to itil and sn_change_write and user has access to change request.