Change proposal fields showing read only

samadam
Mega Sage

I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did not see specific acls that are restricting it. Any ideas?

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @samadam 

 

May be its blocked by Standard change property.

AGLearnNGrow_0-1709580203636.png

 

 

Please provide some screenshot to guide you more. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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All the fields are showing read only for itil and sn_change_write users, no issues for admin. I added acl for write access but no luck.. 

Hi @samadam 

 

Could you please share the screenshot. Seems some disconnect. 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

samadam_0-1709645993742.png

I added permission for create but Change request tab shows like this. There is acl to give write access to itil and sn_change_write and user has access to change request.