Change proposal fields showing read only
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‎03-04-2024 10:33 AM
I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did not see specific acls that are restricting it. Any ideas?
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‎03-04-2024 11:23 AM
Hi @samadam
May be its blocked by Standard change property.
Please provide some screenshot to guide you more.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎03-04-2024 12:42 PM
All the fields are showing read only for itil and sn_change_write users, no issues for admin. I added acl for write access but no luck..
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‎03-05-2024 01:39 AM
Hi @samadam
Could you please share the screenshot. Seems some disconnect.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-05-2024 05:40 AM - edited ‎03-05-2024 05:41 AM
I added permission for create but Change request tab shows like this. There is acl to give write access to itil and sn_change_write and user has access to change request.