Change reply to address on reply , reply to & forward button.

[Roshani]

Hi All,

I have a requirement where i need to change from email address on reply , reply to & forward button on activity stream, 

Can somebody let me know.  On click of reply , I want to change from email address 

[Roshani]

Hi Ankur,

when I click on reply to , reply all & forward button on activity stream. 

Reply to email address is not showing up, which i added on newly created email client template. 

[Nat Iyer]

Hi Ankur,

It didn't work for me either. Please see the screenshots below of my set up. Strangely, the right reply-to ID ("Onesource...") when the email client is selected. However, when I used reply/reply all from the activity stream, the default IT ("DSI IT Servicedesk") shows. I would appreciate any thoughts/solutions.

Thanks,

Nat

[Nat Iyer]

I am trying to achieve on the HR Case Management Form.

[Nat Iyer]

I found this... so this may be expected behavior, though this refers to workspace.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954650

[Nat Iyer]

I found this KB... Though this refers to workspace, this may be the expected behavior for reply/reply all across the board.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954650