I would like to collect & analyze conversations with virtual agents.Is there a way to collect the characters entered in the topic "Text"?Also, is there a table that logs conversations with virtual agents? Thank you.
Hi, I have a catalog item that I want to make available for a certain department in my company. The problem is, the department's group is an active directory group that contains sub-groups. When I use the "available for" option, it only works for t...
Hello Community, I am looking for the advice regarding Predictive Intelligence implementation. I am using PI to predict the Assignment Group for the Incident based on the Short description of the Interaction. However, in some cases (e.g. when Child I...
Hi Now Community, I have a requirement to identify form changes or we can say any field is changed or not on a catalog item on the service portal and native UI while submitting the form. Like We have g_form.modified so that we can use it only in the ...
How can we allow end users to submit a standard change in the service portal without changing ACLs? it redirects them to change form in portal and it says no record found.
I am hoping to hear from the community or find some servicenow best practice /recommendations. context we have over 3k applications (server, cloud, database, C++ etc) with different support models (IT supported, business supported, vendor supported,...
We have a Customer Satisfaction Survey which we send out following trigger conditions on incident and u_request tables. The repeat interval is set to 60 days. Here is the issue: the trigger conditions are independent of each other and for each 60 day...
Hi Team,Can we disable the OOB system administrator account in ServiceNow for security reasons. Please let us know the possible impacts of this . Also let us know it is recommended or not ?
Hi All, We have written client script to prefill the text on font italic like below screenshot for few fields on change form. Now when we type any text for those fields --- it should be in Normal text.. How to translate input text font style to norm...
Hello Experts, There is group of people who need access to business application records to update the data. But they are not able to see the default view. Can you help me what I need to do to provide access to default view? I'm unable to see where it...
When creating an INC from an IMS ticket, does the INC then become a parent ticket for the IMS, and will close once the INC is close? or do i have to close the IMS manually? I want to know when creating an incident ticket from my Interaction ticket, d...
Have you already implemented Auto- Routing or Swarming Practices? Could you share your experiences? Thank you,
Hello. I'm having some difficulties in setting up the Walk-Up appintments. How can I enable booking remote appointments, please ? In the Walk-Up Check in, "This location accepts only in-person appointments" is shown and I don't know how to change the...
I am creating a dashboard and one element of the dashboard is the Problem list and the number of incidents attached to each problem list. These are currently 2 reports. I would like to merge them, but am unsure how to do that. Basically I would like ...
Hi Team, I need to set risk value using risk assessment questions and answer via rest API explorer but I am getting a way to do that, could anyone please help me to achieve that. Regards, Nisha
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