ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Forwarding an email received in Servicenow with Attachments

I am using the below Business rule to forward any email received in Servicenow on a closed incident to itsupport@itisupport.com (function executeRule(current, previous /*null when async*/ ) { var sysid = current.instance; //geting sys id of inc...

find_real_file.png
Nishant16 by Tera Expert
  • 1103 Views
  • 3 replies
  • 0 helpfuls

The reference field value is showing empty in list view

Hi All, I need help in figuring out why few values in list view is showing empty but when I right click on the empty and give show matching, it is showing me sys ID in the filter and filters only 1 record. In my certificate task table I have a field ...

Email notification is being sent with empty variables

Hi All, This is not at all related to change/problem management but I am posting the query under change/problem management since I didn't know what module the customized applications come under. We have a customized application called 'Employee Trans...

Bonnie1 by Mega Contributor
  • 799 Views
  • 4 replies
  • 0 helpfuls

Assigning Roles Dynamically to user

Hi, I have a requirement where I have to assign certain roles to current logged in user when he is on certain form and remove that role when leaves that form in runtime. Can anyone please help me with the logic using a business Rule. Thanks in advanc...

Aditya2 by Kilo Expert
  • 760 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot see own created Categories in Standard Change Catalog

Hi,I cannot see my Categories in Standard Change Catalog. OOTB has Network Standard Changes and Server Standard Changes in related categories section(Screenshot: OOTB). I have similar "IT service Management" category created but cannot see in my rela...

Mr_Vin by Kilo Expert
  • 2391 Views
  • 5 replies
  • 5 helpfuls

Show Tooltips on forms enable by default

Some of our ITIL users does not have tooltip on the field label. When googled, we realised it's because Accessibility is not enabled and then "Show Tooltips on forms" is not enabled.  Is there any setting we can turn this on by default for all users?...

Max Lin by Tera Contributor
  • 879 Views
  • 2 replies
  • 0 helpfuls

CSA - Question

I did a simulation and this question came up, but even reading about Catalog Item, I still don't understanding what would be the best answer to this question. I believe it's option D. But I'd like to be sure."Two departments (HR Onboarding and Facili...

List collector behaves differently in the portal

Hi there, In native view of ServiceNow, there is an option to see the details of the records that are populated in the list collector.  But in portal there is no option to see the details on the records by clicking it. Is there any option to get th...

find_real_file.png find_real_file.png
Raja6 by Tera Expert
  • 585 Views
  • 2 replies
  • 0 helpfuls

Problem Management Automation

Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...

Imran Shad by Mega Expert
  • 836 Views
  • 2 replies
  • 0 helpfuls