How can we allow end users to access question_choice records?

JC S_
Mega Guru

We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). 

The list collector choices is actually working now but only for the catalog_admin and admin. Other users without those roles can't access it and sees nothing. We checked ACL for question_choice and below is the ACL configured. ANy ideas on how we can allow our end users to access the choices from question_choice table?

find_real_file.png

9 REPLIES 9

SanjivMeher
Kilo Patron
Kilo Patron

Also add public role to the Required Role Section to the Read ACL.


Please mark this response as correct or helpful if it assisted you with your question.

Should we just edit this OOTB ACL or should we add a new ACL with the itil role?

find_real_file.png

Just add the role to the OOTB ACL and you should be fine.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

We are in Paris. 

I tried adding the PUBLIC role as well as the SNC_INTERNAL role and the user still had no access to the list collector options.