Change Request Hyperlink Notification

[Kanna12]

Hello Every one,

I am trying to add Change approval url in the email notification.

I used ${URI_REF} function to display change request number with hyperlink.

Added below line in email notification body.

"Click Here to Approve: ${URI_REF}"

But it is displaying link hyperlink not change request number.

I tried in my personal instance and added  ${URI_REF}. It is displaying change reuquest number with hyperlink.

Can any one suggest, why in my organization instance not working as it is out of the box feature?

Thank you

[AshishKM]

Hi @Kanna12, 

Please check if this notification configured on change_request table.

-Thanks,

AshishKM

[Community Alums]

Hi @Kanna12 ,

It looks like the email notification its using ${URI} instead.

Would request to check the notification as well as the template being used from where the field value is being fetched.

One more issue can be due to the display value of the fields, if on the dictionary you have more than 2 fields whose display value is true this could cause confusion and it would appear as LINK-

Here is the KB article for the same-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862808

Resolution would be to only have one field as display value set to true.

I am sure above 2 solution should solve your issue.

Also please read this article to know more on ${URI} and ${URI_REF}.

https://servicenowguru.com/email-notifications-system-definition/email-links-uri-uriref/

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[Kanna12]

Hello Sanjay,

I checked Dictionary,

There are 2 fields called display and display name.
Do you want me to make it true? and there are lot of colums in change request table.
Is there any specific column to mark it true?

[AnirudhKumar]

Are you sure you are checking the right email log record? and the latest email log?