send one email once one of the request assessment questionary is filled and submitted and the answer
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03-02-2026 03:48 AM - edited 03-02-2026 04:20 AM
send one email once one of the request assessment questionary is filled and submitted and the answer
i have a risk assessment questionay impacting x if it is yes then i have to send one email to group.
for this i have created one br in asmt_metric_result table and triggering one event and from event notification.
My question is my email is on change_request. tbale now if i put number and all directly on the subject will it be in the below manner
${number} details .
@Ankur Bawiskar can you guide how i can have the number and other details as i do not have the details now/or i have to call a email script again and then set the body and subject from there only?
as the email is triggered when event is fired.
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03-02-2026 04:35 AM
notification is on which table and data is to be fetched from which table?
if both are different then you need to use email script to print the data.
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-02-2026 10:00 PM
Hello @Ankur Bawiskar ,
I was able to do it using event and email script.
