Change Request Hyperlink Notification

[Kanna12]

Hello Every one,

I am trying to add Change approval url in the email notification.

I used ${URI_REF} function to display change request number with hyperlink.

Added below line in email notification body.

"Click Here to Approve: ${URI_REF}"

But it is displaying link hyperlink not change request number.

I tried in my personal instance and added  ${URI_REF}. It is displaying change reuquest number with hyperlink.

Can any one suggest, why in my organization instance not working as it is out of the box feature?

Thank you

[Jordan Vignoni]

If your notification is on the change_request table, I would confirm the "Display" value for "Number" is set to true.  If it is, I would show matching columns with the "Display" value set to true.  This would show you the possible multiple columns with true.  If there are multiple columns, set the others to false and keep "Number" as true for ${URI_REF} to work the way you intend.

Another way, again assuming your notification is on the change_request table, is to use ${number} and then add this as a hyperlink:
/nav_to.do?uri=change_request.do?sysparm_query=number=${number}