Change Request report

Paulricks871
Mega Contributor

‎02-20-2024 07:20 AM

I am creating a report using the Table change Request option. Within the Available/Selected conditions on the right, is it possible to filter to where I am able to locate the Implementation tasks and their owners? I am not trying to use the Change Task report, as I am pulling some criteria from a parent Request ticket already in this report. 

0 Helpfuls
  • 481 Views
6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 09:04 AM

Hi @Paulricks871 

 

Here you go:

 

AGLearnNGrow_0-1708448686283.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Paulricks871
Mega Contributor
In response to Dr Atul G- LNG

‎02-20-2024 11:16 AM

Hello Atul, 

 

Thank you for the reply. I believe it is close. At the moment, the report is not pulling any results (seen below). The top picture is my initial shot at this. These are the correct Changes I am looking for. As you can see in the output, it ends at "Actual End" on the far right. I am trying to see the Implementation owners/assignment group just to the right of Actual End. Is this possible? 

 

 

Example 2.png

 

 

 

Example 1.png

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Paulricks871

‎02-21-2024 02:29 AM

Hi @Paulricks871 

 

If i understood correctly, you need the Change task groups as well on list view , if yes, then you need to create a report on change_task instead of change_request table.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Paulricks871
Mega Contributor
In response to Dr Atul G- LNG

‎02-21-2024 07:46 AM

Hello Atul,

 

If I use the Change task report, then I won't be able to see the Parent.requested item.Item, which is a template we are using on requests. It seems what I may be asking for is a cross between two different reports?

0 Helpfuls