Change Request state change from new to cancelled

[Sanjay21]

I have a defect to fix , the requirement is when the user is cancelling the change request in "New" state, the change request is moving to "Closed" state instead of "Cancelled". However, when the change is cancelled in any other state, it is moving to "Cancelled" state.

Can anyone suggest how to solve this by updating existing Business rules/scripts responsible for it. I am not getting the BR name.

Thanks in Advance!

[Kirti6]

Have you been able to find a solution for this? I am facing the same issue on the client instance.

[Ramya Neelam1]

Hi Kirti,

This happens when the risk assesment is not submitted on the change request, try to find that business rule in your system and prevent it from running when change request state changes to 'Cancelled'. Hopefully this will resolve your issue.