User Activity
We have configured skill-based routing for RITMs on one of the catalog items. As part of this, we created a new skill, established a skill determination rule, and made the skill mandatory. We also associated the skill with a user in a specific group....
Hi, I am new to Virtual agent module and trying to figure it out on getting catalog items to the virtual agent and process from there such as to take inputs from the user for the selected catalog item and submit a request for that item. Can anyone pl...
10-31-2023
HiI would like to know if there is any way that we can install VMware Aria Automation(VRealize Automation) plugin in our personal servicenow instance, can anyone please help me to do it. Thanks in Advance!
HiI am looking for adding descriptions on the catalog items in the catalog home page as to help end user to know the purpose of catalog item before submitting the request. Please look at the below screenshot,can anyone please provide any ideas on thi...
Hi I want to generate a notification to a contact on the case record when case is opened based on Priority of the case record. Currently when a new case is inserted by default, priority is being set to P3 and I want to send different notification wh...
