Change request
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8 hours ago
answer = {
u_svp_approval_mandatory: false,
u_svp_no_vp: false,
u_evp_approval_mandatory: false // Add EVP approval flag
};
var svp_approval_required = false;
var svp_no_vp_required = false;
var evp_approval_required = false;
var gr_conflict = new GlideRecord('conflict');
gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=blackout^schedule.ref_cmn_schedule_blackout.u_svp_approval_req=true");
gr_conflict.query();
if (gr_conflict.next()) {
if (current.assigned_to.u_management_level < 5 && current.assigned_to.manager && current.assigned_to.manager.u_management_level < 6) {
svp_approval_required = true;
}
if (!current.assigned_to.u_vp && current.assigned_to.u_director && current.assigned_to.u_director.manager && current.assigned_to.u_director.manager.u_management_level == 6) {
svp_no_vp_required = true;
}
// Trigger EVP approval if no VP and no SVP, and director's manager level above 6
if (!current.assigned_to.u_vp &&
!current.assigned_to.u_svp &&
current.assigned_to.u_director &&
current.assigned_to.u_director.manager &&
current.assigned_to.u_director.manager.u_management_level > 6) {
evp_approval_required = true;
}
}
if (svp_approval_required) {
if (!current.assigned_to.u_vp || !current.assigned_to.u_vp.manager) {
current.work_notes = "Current User doesn't have an SVP";
}
answer.u_svp_approval_mandatory = true;
}
if (svp_no_vp_required) {
answer.u_svp_approval_mandatory = false;
answer.u_svp_no_vp = true;
}
if (evp_approval_required) {
answer.u_svp_approval_mandatory = false;
answer.u_svp_no_vp = false;
answer.u_evp_approval_mandatory = true;
}
this is not triggering approvals to evp when vp and svp are empty how to modify this so that it should trigger approval to evp in the workflow
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7 hours ago
Hi satya1995 ,
The reason the EVP approval isn't triggering is that the current logic uses separate if statements, which can cause a conflict if both SVP and EVP conditions are met.
To resolve this, the final approval logic needs to be restructured using an if-else block. By prioritizing the EVP check at the top of this block, the system will correctly trigger EVP approval when it's required and ignore the other approvals.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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7 hours ago
what's your requirement and where you wrote this script?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader