On-Call: make trigger rule dynamic to all assignment groups

[Denise Morriso2]

When creating a trigger rule for on-call, is there a way to make it dynamic to all assignment groups?

[Dr Atul G- LNG]

Hi @Denise Morriso2 

No, because a single call assigns responsibility to a specific group for a given time, and it must be that group only."

Did you find any dynamic operator?

[ChallaR]

HI @Denise Morriso2 ,

you can may be try the below mention points and let me know .

---

 How to Make It Dynamic for All Assignment Groups:

1. Remove Specific Assignment Group Condition:

   • Instead of specifying a single group like "IT Operations Management", you can:
     • Leave the assignment group condition blank, or
     • Use a scripted condition to dynamically evaluate the group.

2. Use Scripted Trigger Rules:

   • You can write a scripted condition that checks if the assignment group has an on-call schedule or matches a pattern.
   • Example:
     JavaScript

     var group = current.assignment_group;

     if (group && hasOnCallSchedule(group)) {

     // your logic here

     return true;

     }

     return false;

3. Leverage Data Lookup or Business Rules:

   • Use data lookup rules to dynamically assign the group based on incident attributes.
   • Then let the trigger rule act on the incident once the group is assigned.

4. Use Escalation Policies with Rotation:

   • Your policy "Rotate through members" is already generic.
   • Ensure each assignment group has its own escalation policy linked to its on-call schedule.

please mark as complete and close the thread if this resolves your query 

Thanks,

Rithika.ch

[M Iftikhar]

Hi @Denise Morriso2 ,

OOB a trigger rule is tied to one group only. There isn’t a direct dynamic option for all groups. If you need broader coverage, the workaround is to use scripting/automation to generate or apply rules across groups.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.