Change Schedule

[Pedro33]

Hello,

It´s possible a integration user or MID Server user should be able to view the change schedule?. However, the user should not be able to log out of ServiceNow.

Best regards

[ChallaR]

Hi  @Pedro33 

Yes, technically possible, but only if you explicitly grant access, and it’s not recommended for a MID Server user.

Option A: Integration User (Recommended approach)

An Integration User is a normal ServiceNow user record with:

• Web service access only
• No interactive login  (recommended)

To allow them to view the Change Schedule:

Required access

Grant read-only access to:

• change_request
• cmn_schedule
• cmn_schedule_span
• change_calendar (if used in your instance)

This can be done via:

• A custom role, or
• Existing roles like:
• change_read
• itil (not recommended unless required — too powerful)

 Best practice Create a custom role (example: change_schedule_read) with:

• Read ACLs (read = true)
• No create, update, or delete permissions

This keeps the integration secure and compliant.

Option B: MID Server User (Not recommended)

 MID Server users should NOT access Change data directly

Reason:

• A MID Server user is designed purely for:
• ECC Queue communication
• Discovery
• Orchestration
• It should not query business tables like Change Management

Best practice:

• Use a separate Integration User
• Allow the MID Server to authenticate through that user only when required

Thanks,

Rithika.ch